Terms & Conditions

This website is owned and operated by Emma Harrison trading as a sole trader under the name Bog Born Crafts. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors products in the form of handmade crafts and experiences in the form of courses and classes on crafts]. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

The following terms and conditions listed below will apply between yourself and Bog Born Crafts for the sale and purchase of items or experiences contained in your basket or purchased via email, phone or in person. The terms do not affect your statutory rights.

Note: ’experiences’ refers to class, course, workshop or any activity organised by Bog Born Crafts.

GENERAL

Disruptive, abusive, or inappropriate behaviour, language or threatening behaviour towards staff or other customers will result in you being asked to leave the studio. Any payments already made to Bog Born Crafts will not be reimbursed in this event.

BOOKINGS AND PAYMENT

Bookings and purchases are subject to full payment as set out on the Bog Born Crafts website.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Online payment is by credit or debit card only. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and Tarka Pottery will not be liable for any delay or non-delivery.

EXPERIENCES

The terms of Bog Born Crafts price list and these terms and conditions constitute the terms of the legally binding contract between you, the customer, and Bog Born Crafts.

Bookings are for a specific start, finish, and time duration. If you do not attend on a punctual basis, we cannot guarantee that you will receive your full experience.

We do not offer provisional bookings; all bookings must be confirmed by payment otherwise we cannot guarantee that your booking will go ahead. If your date of choice is fully booked, you will be offered the next available date.

CANCELLATIONS

Our cancellation policy is designed to give customers the freedom to amend a booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try to help where possible within the limits of our business. Please read our terms of cancellation carefully.

TERMS OF CANCELLATION

All cancellation requests must be sent in writing by email to bogborncraft@Gmail.com. If you have not received an email confirmation within 5 working days, please contact us again. Unless you have received a written acknowledgement from us that we have received your request, you cannot consider your booking cancelled.

BOOKING CANCELLATIONS MORE THAN 21 DAYS BEFORE BOOKED ACTIVITY

You may request a change of dates up to 21 days prior to your booking and we will happily transfer your experience to another date subject to availability without cost.

You may request a refund up to 21 days before your experience.

BOOKING CANCELLATIONS WITHIN 21 DAYS OF BOOKED ACTIVITY

Cancellations due to reasons unrelated to COVID-19 received within 21 days of the course start date – payments are non-refundable.

However, you can transfer/sell the booking to another person free of charge if you notify us.

If a person who is booked in for an experience fails to attend for any reason, they will not be entitled to a refund or a re-booking.

We may, in our sole and absolute discretion, vary our cancellation policy and we may ask for documentary evidence to make this decision.

CANCELLATIONS BY BOG BORN CRAFTS

Bog Born Crafts will be entitled to cancel any booking at any time subject to the repayment of any deposit or fees received for the booking that has been cancelled.

In the unlikely event of cancellation of a booking by ourselves for reasons not defined in Force Majeure, we undertake to offer a suitable transfer to an alternative date, or a full refund (within 7 days) of the cost of the booking. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

FORCE MAJEURE

If Bog Born Crafts is forced to close due to circumstances outside our control (including but not limited to a pandemic, epidemic, or adverse weather conditions), customers will be offered a voucher to the value of the booking that had to be cancelled. This will be valid for 12 months from the date that original experience was due to take place.

It is essential to book in advance for any future experiences.

AVAILABILITY OF EXPERIENCES AND PRICES

Products will be sent to the address given by you in your order stated in the Order Confirmation.

We make every attempt to ensure that all prices on our website are accurate, however, discrepancies may occur. If we discover an error in the price of experiences or products already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, while also giving you the option to cancel it. If we are unsuccessful in contacting you, we will consider the order cancelled.

INTERNATIONAL SHIPPING

If your delivery address is not in the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; so Bog Born Crafts advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments can be subject to opening and inspection by customs authorities.

VALIDITY

By booking an experience or ordering a product from Bog Born Crafts you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before placing an order or prior to requesting a cancellation in case there are any changes.

ACKNOWLEDGEMENT OF ORDER

When you have completed your order, you will be sent an e-mail confirmation. It will state the experience that has been ordered, the total cost including VAT (where appropriate) and packaging & postage charges, together with delivery and invoice details. If, for any reason, your order cannot be processed, a member of the Bog Born Crafts team will contact you to explain the nature of the difficulty.

OUR CONTRACT

No contract for the sale of any experience will subsist between you and Bog Born Crafts until a confirmation has been sent. You must check that the details on this confirmatory e-mail are correct as soon as possible and we recommend that you keep this for your records.

DAMAGED PRODUCTS OR INCORRECT DELIVERIES

All pottery must be stored in appropriate conditions; if you do not store them in appropriate conditions, we cannot be held responsible for faults or problems that arise as a result. Any claim by you in respect of any damaged or incorrect deliveries, must be notified to us as soon as possible. In some cases, Bog Born Crafts may require you to return incorrect deliveries for which we will pay postage and ensure the delivery of correct pottery but will have no further liability to you.

If immediately upon opening you find your item is broken, please send me an email to bogborncraft@gmail.com along with a photo of the breakage and I will refund you the item cost, minus the postage cost.

If you do not notify Bog Born Crafts accordingly, we shall have no liability for any damage or incorrect deliveries.

Bog Born Crafts shall have no liability to the customer for any failure to deliver pottery or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.

DATA PROTECTION

How we use your data:

Bog Born Crafts will never make your personal details available to third parties
We will only retain details for as long as they are useful for Bog Born Crafts to contact you
We will keep a record of your address details with the intention only of posting your pottery onto you following your experience
No credit or debit card information will be held by Bog Born Crafts
Information you enter into our booking systems may be collected and stored by us so that we may contact you in relation to your booking
Please refer to our Privacy Notice on our website for full details

LIMITATION OF LIABILITY

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the product or experience ordered by you in the relevant transaction.

To ensure the avoidance of injury or harm to themselves or others, customers must not use any equipment or tools unless supervised or trained by a member of staff. Children must always be supervised by a responsible adult. However, nothing in these terms and conditions shall exclude or limit Bog Born Crafts liability for death or personal injury because of Bog Born Crafts.

Bog Born Crafts does not accept liability for loss or damage of customer property during experiences.

INVALIDITY OF TERMS AND CONDITIONS

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

GOVERNING LAW AND JURISTICTION

These terms shall be governed by and construed in accordance with Scottish Law and agree to submit to the exclusive jurisdiction of the Scottish courts.